
Future Gazing fun
In case you haven’t read enough prediction pieces for 2012, I’ve just provided my two penn’orth to the Royal Mail’s Mail Media Centre website.
Here is a little snippet:
What’s in store for direct marketers in 2012?
Social media in 2012
Katie Lee, owner, Miramus Media
Customer service goes social
Many companies already realise that social CRM is a low-cost and effective way to engage with customers. Customer service teams specialising in social media will become more popular, especially as companies start to make use of the increasingly sophisticated social media measuring tools to monitor success rates and tweak activity.Long term strategy replace short term stunts
These higher end technologies are all well and good, but the single biggest change in the new year will be that more brands, having understood the power of social marketing and witnessed the growth in social shopping, will start to build a holistic, sustainable social and digital media strategy rather than relying on one-off stunts.
Read the full article: What’s in store for direct marketers in 2012?




